Privacy & Data

Bhaggo Privacy Policy

At Bhaggo, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use the Bhaggo platform, why we collect it, how we use it, and what rights you have over your own information. We've written this in plain language — no legal jargon, no vague statements.

Last Updated: January 2025 Applies to all Bhaggo users

Your data, your rights. Bhaggo does not sell your personal information to third parties. Ever. Your data is used only to operate and improve the platform for you.

Privacy at a Glance

How Bhaggo Protects Your Privacy

Six core commitments that define how Bhaggo handles your personal data. Full details are in the policy sections below.

We Only Collect What We Need

Bhaggo collects only the personal data that is necessary to operate your account, process payments, and comply with legal obligations. We don't collect data for the sake of it. If we don't need it to run the platform, we don't ask for it.

Industry-Standard Encryption

All data transmitted between your device and the Bhaggo platform is encrypted using TLS (Transport Layer Security). Your payment details, login credentials, and personal information are protected in transit and at rest using current encryption standards.

We Never Sell Your Data

Bhaggo does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you. The only time we share data with third parties is when it is strictly necessary to operate the platform — such as with payment processors.

You Control Your Data

Bhaggo gives you meaningful control over your personal data. You can request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated data. Contact our support team to exercise any of these rights.

Transparent Cookie Use

Bhaggo uses cookies to keep you logged in, remember your preferences, and understand how the platform is being used so we can improve it. We use only essential and analytics cookies — no advertising trackers, no cross-site tracking, no third-party marketing cookies.

Clear Data Retention Limits

Bhaggo does not keep your data indefinitely. We retain personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

Data Overview

What Data Bhaggo Collects and Why

A clear summary of the categories of personal data Bhaggo collects, the purpose for collecting it, and how long we keep it.

Data Category Examples Purpose Retention
Identity Data Full name, date of birth, national ID number Account registration, age verification, KYC compliance Duration of account + 5 years
Contact Data Email address, phone number Account communication, support, security alerts Duration of account + 2 years
Financial Data bKash/Nagad account number, transaction history Payment processing, withdrawal verification, fraud prevention 7 years (legal requirement)
Technical Data IP address, device type, browser, operating system Security monitoring, fraud detection, platform optimisation 13 months
Usage Data Games played, bet amounts, session duration, pages visited Responsible gaming monitoring, platform improvement, personalisation Duration of account + 1 year
Communications Data Support chat logs, email correspondence Dispute resolution, quality assurance, compliance 3 years from last contact
Cookie Data Session tokens, preference settings, analytics identifiers Platform functionality, user experience, anonymous analytics Up to 12 months
Contents

This Privacy Policy applies to all users of the Bhaggo platform at bhaggo.one and the Bhaggo Android app. By registering an account or using the platform, you confirm that you have read and understood this policy. If you have questions, contact us at [email protected].

1 Who We Are

Bhaggo is an online casino and gaming platform operating at bhaggo.one. We offer a range of casino games, live dealer games, and sports betting products to players in Bangladesh. When this Privacy Policy refers to "Bhaggo", "we", "us", or "our", it means the Bhaggo platform and the entity responsible for operating it.

Bhaggo acts as the data controller for the personal information you provide when registering and using the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how Bhaggo handles your data, you can reach our support team at any time via live chat or email.

2 Data We Collect

Bhaggo collects personal data in several categories depending on how you interact with the platform. We only collect data that is necessary for the purposes described in this policy.

  • Identity data: Your full legal name, date of birth, and government-issued ID details. This is collected during account registration and identity verification.
  • Contact data: Your email address and mobile phone number. Used for account communication, security alerts, and support.
  • Financial data: Your bKash or Nagad account number and transaction records. Required to process deposits and withdrawals and to comply with anti-money laundering regulations.
  • Technical data: Your IP address, device type, browser version, and operating system. Collected automatically when you access the platform.
  • Usage data: Information about how you use the platform — including which games you play, how long your sessions last, and your betting history. Used for responsible gaming monitoring and platform improvement.
  • Communications data: Records of your interactions with Bhaggo support, including live chat transcripts and email correspondence.

3 How We Collect Your Data

Bhaggo collects your personal data through the following means:

  • Direct interactions: When you register an account, make a deposit, contact support, or update your profile, you provide data directly to us.
  • Automated technologies: When you visit bhaggo.one or use the Bhaggo app, we automatically collect technical and usage data through cookies, server logs, and similar technologies.
  • Third-party sources: In some cases, we may receive data about you from third parties — for example, from payment processors confirming a transaction, or from identity verification services confirming your age and identity.

Bhaggo does not purchase data lists or obtain your personal information from data brokers. All data we hold about you comes from your direct interactions with the platform or from service providers we use to operate it.

4 How We Use Your Data

Bhaggo uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Here is how we use the data we hold about you:

  • Account management: To create and maintain your Bhaggo account, verify your identity, and keep your account secure.
  • Payment processing: To process your deposits and withdrawals via bKash and Nagad, and to detect and prevent fraudulent transactions.
  • Legal compliance: To comply with our obligations under applicable anti-money laundering laws, age verification requirements, and other regulatory obligations.
  • Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you need it.
  • Responsible gaming: To monitor your gaming activity for signs of problem gambling and to enforce any responsible gaming limits or self-exclusions you have set.
  • Platform improvement: To analyse how the platform is used so we can fix issues, improve performance, and develop new features that benefit players.
  • Security: To detect and prevent fraud, cheating, account takeovers, and other security threats to the platform and its users.
  • Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers and bonus information.

5 Legal Basis for Processing

Bhaggo processes your personal data on the following legal bases:

  • Contract performance: Processing your data is necessary to provide the services you have signed up for — including account management, payment processing, and gameplay.
  • Legal obligation: Some processing is required by law — for example, retaining financial transaction records for anti-money laundering compliance, or verifying your age before allowing you to gamble.
  • Legitimate interests: Bhaggo has a legitimate interest in keeping the platform secure, preventing fraud, and improving the service for all users. We only rely on this basis where our interests are not overridden by your privacy rights.
  • Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your consent. You can withdraw your consent at any time by contacting support or updating your account preferences.

6 Sharing Your Data

Bhaggo does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary:

  • Payment processors: We share financial data with bKash and Nagad to process your deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
  • Identity verification providers: We may share identity data with third-party KYC (Know Your Customer) service providers to verify your age and identity as required by law.
  • Game providers: Game providers such as JILI and Pragmatic Play may receive technical data (such as your session token) to deliver their games on the Bhaggo platform. They do not receive your personal identity or financial data.
  • Legal authorities: Bhaggo may be required to disclose your data to law enforcement, regulatory bodies, or other authorities where required by applicable law or a valid legal order.
  • Business transfers: In the event of a merger, acquisition, or sale of the Bhaggo business, your data may be transferred to the new owner as part of that transaction. You will be notified if this occurs.

All third parties who receive your data from Bhaggo are required to handle it securely and in accordance with applicable data protection laws. We do not allow them to use your data for their own marketing purposes.

7 Cookies

Bhaggo uses cookies and similar tracking technologies on the bhaggo.one website and in the Bhaggo app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how it is being used.

  • Essential cookies: These are required for the platform to function. They keep you logged in during your session and remember your security preferences. You cannot opt out of essential cookies without affecting platform functionality.
  • Analytics cookies: These help us understand how players use the platform — which pages are visited most, where users encounter problems, and how navigation flows work. This data is aggregated and anonymous. We use this information to improve the platform.
  • Preference cookies: These remember your settings and preferences — such as your preferred language or display settings — so you don't have to set them every time you visit.

Bhaggo does not use advertising cookies, cross-site tracking cookies, or any cookies that share your data with third-party marketing networks. You can manage your cookie preferences through your browser settings at any time.

8 Data Security

Bhaggo takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • TLS encryption for all data transmitted between your device and the Bhaggo platform.
  • Encryption of sensitive data at rest, including financial information and identity documents.
  • Access controls that limit which Bhaggo staff can access personal data, based on their role and the principle of least privilege.
  • Regular security assessments and penetration testing of the platform infrastructure.
  • Monitoring systems that detect and alert on suspicious access patterns or potential data breaches.

While Bhaggo takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact Bhaggo support immediately and change your password.

9 Data Retention

Bhaggo retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The specific retention periods for each category of data are set out in the data table at the top of this page.

When your account is closed — whether by you or by Bhaggo — we will retain certain data for the periods required by law (for example, financial transaction records must be kept for 7 years under anti-money laundering regulations). Data that is no longer required will be securely deleted or anonymised so that it can no longer be linked to you.

If you would like to request deletion of your personal data, please contact Bhaggo support. We will process your request in accordance with applicable law and inform you of any data we are legally required to retain.

10 Your Rights

You have a number of rights in relation to the personal data Bhaggo holds about you. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to all requests within 30 days.

Right of Access

Request a copy of all personal data Bhaggo holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete data we hold.

Right to Erasure

Request deletion of your personal data where we no longer have a legal basis to hold it.

Right to Restriction

Ask us to restrict processing of your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

11 Children's Privacy

The Bhaggo platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on Bhaggo, please contact us immediately at [email protected]. We will investigate and close the account promptly, and delete any associated personal data.

Bhaggo uses age verification measures during registration to prevent underage access. However, if any underage user circumvents these measures, we rely on parents and guardians to monitor their children's online activity and contact us if they have concerns.

12 Changes to This Policy

Bhaggo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email or an in-platform notification before the changes take effect.

The most current version of this Privacy Policy will always be available at bhaggo.one/privacy-policy. The "Last Updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review this policy periodically to stay informed about how Bhaggo protects your privacy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Bhaggo handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

  • Live Chat: Available directly on the Bhaggo platform — click the chat icon in the bottom right corner of any page for the fastest response.
  • Email: [email protected] — we aim to respond to all privacy-related enquiries within 24 hours.

For data deletion requests or subject access requests, please email us with the subject line "Data Request" and include your registered email address and account username so we can locate your records quickly.

Your Privacy is Protected

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